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Scentedeaart is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parcel delivery services.
We collect various types of information to provide and improve our parcel delivery services:
When you use our services, we collect personal information including your full name, email address, phone number, shipping addresses (both sender and recipient), billing address, and payment information such as credit card details or other payment method information.
We collect information about your packages including dimensions, weight, contents description, declared value, destination details, shipping preferences, and any special handling instructions.
When you visit our website, we automatically collect technical information including your IP address, browser type and version, device information, operating system, referring website addresses, pages viewed, time spent on pages, click patterns, and other usage statistics.
We collect information about how you interact with our website and services, including navigation patterns, preferences, search queries, form submissions, and interactions with our customer support team.
We collect records of communications between you and our team, including emails, phone call logs, chat transcripts, and customer service interactions.
We use the collected information for the following purposes:
We process your personal data based on the following legal grounds under GDPR and applicable data protection laws:
We may share your information with the following categories of third parties:
We share data with trusted service providers who assist in operating our business, including shipping and logistics partners, payment processors, IT service providers, and customer support platforms. These parties are contractually obligated to protect your information and use it only for specified purposes.
We may share shipping information with delivery partners and carriers necessary to complete your shipments.
We may disclose information when required by law, court order, or government regulation, or to protect our rights and the safety of our users.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for their marketing purposes.
Our website and services utilize various third-party services that may process your data:
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as page views, session duration, and user interactions. This data helps us improve our website performance and user experience.
We use Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns. This service tracks conversions and helps us understand which ads lead to customer actions.
We may use Google Ads Remarketing to show you relevant advertisements based on your previous visits to our website. This allows us to reach users who have shown interest in our services.
We use Google Maps API to display location information and provide mapping services. When you interact with maps on our website, Google may collect information about your location and usage.
We use Google Fonts to display text on our website. When you visit our site, Google may collect technical information about your browser and device.
These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie usage, please refer to our Cookies Policy.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:
We ensure that any international transfers comply with applicable data protection laws and that your information receives adequate protection regardless of where it is processed.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. While we strive to protect your information, you acknowledge that you provide information at your own risk.
Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:
You have the right to request access to your personal information and receive a copy of the data we hold about you, along with information about how it is being used.
You have the right to request correction of inaccurate or incomplete personal information we hold about you.
You have the right to request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent and there is no other legal basis for processing.
You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
When processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request. In some cases, we may refuse your request if we have legitimate grounds to do so, and we will explain our reasons.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
For material changes that significantly affect your rights or how we use your information, we will provide notice through our website, email, or other appropriate means before the changes take effect.
If you have questions about this Privacy Policy or our data practices, please contact us at callme@scentedeaart.world or call us at +1 (855) 709-7447.
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