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Scentedeaart provides parcel delivery services. This Return Policy outlines the procedures and conditions for returns, refunds, and service cancellations related to our delivery services. This policy complies with applicable consumer protection laws and regulations.
You may cancel a shipment order at any time before the package is picked up by our courier or before it is dropped off at our designated location. Cancellation requests must be submitted as soon as possible after booking to ensure processing before pickup.
To cancel an order, contact us immediately by phone at +1 (855) 709-7447 or by email at callme@scentedeaart.world. Provide your order number or booking reference to expedite the cancellation process.
Once a package has been picked up and is in transit, cancellation may not be possible. In such cases, you may need to request a return shipment, which will be treated as a new order and incur additional charges. Contact us to discuss available options.
Return requests must be initiated within 30 days of the original shipment date. After this period, returns may not be accepted unless required by law or in exceptional circumstances at our discretion.
To be eligible for return processing, the following conditions must be met:
Return shipping costs are determined based on the reason for return:
Return shipments are treated as new orders and are subject to our standard pricing structure. Return shipping fees will be calculated based on package dimensions, weight, and destination, and will be communicated to you before processing the return.
Follow these steps to initiate a return:
Contact our customer service team by phone at +1 (855) 709-7447 or by email at callme@scentedeaart.world. Provide your order number, tracking number, and reason for return.
Our team will review your return request and provide return authorization if eligible. You will receive a return authorization number and instructions for the return process.
If the package is in your possession, prepare it for return shipment using appropriate packaging materials. Ensure the package is securely sealed and properly labeled with the return authorization number.
Arrange for return shipment through our service or an alternative carrier. If using our service, we will coordinate pickup or provide drop-off instructions. Keep all shipping documentation and tracking information.
Once we receive and process the return, we will review your refund eligibility and process any applicable refunds according to our refund procedure outlined below.
The following items or circumstances are generally not eligible for return:
Exceptions may be made in special circumstances at our sole discretion. Contact us to discuss your specific situation.
Refunds may be available in the following circumstances:
Refunds will not be provided for:
Refund requests must be submitted within 30 days of the original shipment date or the date the issue was discovered, whichever is later.
Once your refund request is approved:
The refund amount will typically include:
The refund amount may exclude:
Refund requests are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
In the event of a lost or damaged package, please contact us immediately at +1 (855) 709-7447 or callme@scentedeaart.world. We will investigate the matter and work with our delivery partners to resolve the issue.
To file a claim for a lost or damaged package:
Compensation will be provided according to the insurance coverage applicable to your shipment. Basic coverage is included with all shipments, and additional insurance may have been purchased. The compensation amount will be based on the declared value and applicable coverage limits.
This Return Policy complies with applicable consumer protection laws and regulations, including but not limited to:
Nothing in this policy limits your rights under applicable consumer protection laws. If any provision of this policy conflicts with applicable law, the law will take precedence.
For questions about returns, refunds, cancellations, or to initiate a return request, please contact us:
Our customer service team will respond to your inquiries within 24 hours during business days and will assist you with the return, refund, or cancellation process.
For questions about returns, refunds, or to initiate a return request, please contact us at callme@scentedeaart.world or call us at +1 (855) 709-7447. Our customer service team will assist you with the process.
Scentedeaart